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Terms & Conditions

Terms & Conditions

 

Shipping & Returns

When will my order be dispatched?

Place your order before 8pm weekdays and we generally ship the following day. 

Free Shipping on Orders over 10,000 yen

Tokyo Urban Baby currently provides Free Shipping within Japan when you spend 10,000 yen or more on products.

Standard shipping

Shipping is currently a flat rate of 700yen within Kanto area of Japan for orders under 10,000 yen.

For international shipping, please contact us by email.

Delivery and Delivery Time

If your delivery address is within Japan, your purchase will be delivered 2-3 days after the order is placed.

After the order is placed, we will send you an email to confirm when is a convenient delivery time for you.

If you have an urgent delivery please contact us at shop@tokyourbanbaby.com as we will always do our best to expedite your order.

If there are any unforeseen delays Tokyo Urban Baby will notify you ASAP and you have the option of changing or cancelling your order.

Order Tracking

When an order is shipped, you will receive an email from Tokyo Urban Baby regarding the Kuronekko tracking number. You can then track your shipment by entering this number into the Kuronekko website.

Change of Mind

Return and Exchange Policy

If you are in any way unsatisfied with your purchase we will happily refund/exchange the item/s with the following conditions:

1. Tokyo Urban Baby will exchange or refund items within 7 days of purchase. No exchange, credit or refund can be given after 7 days for change of mind or if you have made a wrong decision.

2. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.

Email us at shop@tokyourbanbaby.com with the following details: Your Name, copy of the email confirming your purchase, reason for return and request for replacement. We will then reply to you regarding the sending address.

Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs (chakubarai).

If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods.

If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.

We charge a minimum shipping charge when replacing goods (unless faulty).

Returning a Gift

Gift recipients who return an item must send us a copy of the email confirming the purchase from Tokyo Urban Baby as ‘proof of purchase’.

Exceptions to Returnable Products

Products offered on Sale are not returnable unless faulty. This type of sale is considered final. From time to time some products may be offered at a discounted price due to slight damaged or a small fault, this will be detailed on the product page. These items are also not returnable and the sale is considered final.

Missing Item or Damaged in Transit

Please ensure you open your parcel, check all items are included and are undamaged. Claims for missing or damaged items cannot be accepted after 7 days of receipt.

Products Deemed Faulty

Tokyo Urban Baby conducts quality control and checks all products to the best of its ability before sending them out.

If you believe you have a product that is faulty, please call or email us as soon as possible during business hours with your purchase details.

Important note:

House of Wandering SIlk

House of Wandering Silk scarves, baby blankets and nursing covers are made from antique and vintage saris. Please be aware that any variations or irregularities are part of the design and inherent to the production process.

Photography

We endeavour to reproduce all product colours as accurately as possible, however sometimes there may be slight variation to what you see on our website. This can be due to photography lighting, computer picture resolution & individual monitor settings.

At Tokyo Urban Baby we value your feedback. If you have any questions please email us at shop@tokyourbanbaby.com